System Failure

There seems to be this all encompassing phrase That shrewd companies can hide behind to save face A thing all of us patient clients must endure: A vague excuse for non-service, it's system failure. When lights just turn off and we bear all the darkness Work stopped, the internet seems to retrogress- We call a machine to voice our tempered complaint, And all we get are monthly fees that shatter our restraint. The lady at her desk takes our rage with a smile so demure, They 're doing their best and it's simply - 'system failure.' Cynthia Buhain-Baello~~~~10.20.14