Watching Workers At A Fast Food Restaurant

Watching workers in back of the counter, seeing them slacking, not doing their jobs in a timely manner. Talking, joking, cooks not cooking, taking their time to make sandwiches, not getting some orders right. Crowding around, getting in one another's way, making messes not readily cleaned up. Not paying attention, daydreaming, looking around. None of the crew seeming to realize that customers are always watching them, analyzing their motions, looking for their smiles and good customer service. Team work not always apparent, as a rush of people come in to eat.