Last updated: 01.08.2026
Cancelling a subscription
- You can cancel your subscription with one click from the Membership screen in your member panel; we do not ask why.
- Cancellation takes effect at the end of the period you paid for: until that day all privileges stay open, and after it your account returns to the free plan.
- Cancellation stops automatic renewal. On channels without renewal the subscription already ends by itself at the end of the period.
- The reading lists, collections and writings in your account are not affected by cancellation; only the features tied to the plan close.
Right of withdrawal
Under article 15 of the Regulation on Distance Contracts, the right of withdrawal cannot be exercised for intangible goods performed instantly in the electronic environment and delivered instantly. Since the plan is added to your account the moment it is bought, the service counts as performed instantly.
We refund anyway
Even though the legislation does not require it, we refund your payment in the following cases:
- Unused subscription: if you have not used any of the privileges the plan provides within fourteen days of the purchase, the whole fee is refunded on request.
- Interruption caused by us: if the service was unreachable for a long time and the fault was ours, the amount corresponding to the period you could not reach is refunded.
- Duplicate or wrong charge: if a charge was taken twice for the same period, the excess amount is refunded unconditionally.
Where a cancellation follows the use of part of the period, no refund is made for the remaining days; instead you keep using the service until the end of the period you paid for.
How is a refund made?
- Send your request from the contact page or by writing to info@versoem.com; adding the invoice number speeds the process up.
- We settle the request and write to you within two business days at the latest.
- The refund is made to the same payment instrument the payment was made with; a refund cannot be made to another account or by a different method.
- Once the refund is approved, the amount is passed to the payment institution within fourteen days at the latest. How long it takes to appear on your card depends on your bank and usually takes a few business days.
- When the refund is completed the subscription ends and the features tied to the plan close.
Gifted plans
For gifted subscriptions the refund request is made by the member who paid and the refund goes to them. If the plan has begun to be used in the recipient's account, no refund is made.
Free trial
The free trial asks for no card details and ends by itself when the time is up; since no charge is taken for the trial, there is nothing to refund either.
If we cannot agree
If you do not find our answer to your request sufficient, you may apply to the Consumer Arbitration Committee or the Consumer Court of your place of residence, within the monetary limits set by the Ministry of Trade.